Everyone

Ministry of Public Works - Kuwait

Nougat

This is a native application for smart devices that can be automatically downloaded from Google Play.

It is specially designed to receive complaints of citizens and residents of the State of Kuwait.

It has of user friendly interfaces that make it easier for the user to send complaints and follow them up later. It also supports the use of Arabic or English.

To submit a complaint, the user enters the personal data and the details on the complaints and photos, and he can pick the geographic location of complaint via GPS. The complaint is then referred to the concerned department in the governorate to take the necessary actions for addressing the complaint. The system immediately sends an SMS and e-mail to the user who submitted the complaint as soon as the complaint is submitted and when any update occurs. The complaint status can also be followed up through searching and inquiring via the screens dedicated for easy and quick access to data while maintaining the privacy and security of such data.


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